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Wavve Frequently Asked Questions (FAQs)

Before I Buy ...

It takes 3 steps. You add your audio. You add an image. You generate your video. Simple.

Watch this overview video here.

Yes, and our creators are using it to automatically post wavve videos to YouTube and other social accounts. Watch the tutorial here.

Using Wavve with Zapier, as soon as your podcast goes live on your RSS Feed, you can post a highlights video or the entire show to YouTube. All you need is to connect a Wavve account, a YouTube account, and a Zapier account.

For the most creative control and customization, you can simply create your wavve videos from your audio and post to YouTube and any social media accounts you desire. You own the wavve mp4 video files.

Wavve does not limit the size of images that can be used in designs at this time. We do recommend that your image is the same resolution as the template that you are using for best results and fastest processing. Images larger then 2500×2500 pixels will be resized automatically.

We now accept payment in over 20+ currencies over credit card, bank account, Cash App, Apple Pay, etc!

Wavve only allows JPG and PNG images in your design at this time. If you are using a different image format, like a GIF or HEIC image (iPhones), you will need to convert that image to a PNG or JPG image first.

You can convert images with this website:
https://cloudconvert.com/gif-to-jpg

If you need more complicated editing and converting features, you will need to use an app like Photoshop, or free apps like Gimp, or Krita.

You can choose monthly, 6-month, or annual billing. Annual plans receive the highest discount of 20% off.

For more details on pricing head to our pricing page.

Our current font library includes hundreds of the most commonly used Google fonts. Many creators find their font in our list.

In cases where you have a custom font not on the list, we recommend designing externally in say Canva or Photoshop, and simply importing the final design into Wavve as a JPG or PNG.

While you can load very long audio into Wavve to clip from, the longest video you can generate out is typically around 2 hours.

The longer a video is, the more of a chance it may fail to render due to various factors. If a video fails to render, though, that time will not count against your account and you can retry making it.

While you can import a video mp4 file, we drop the video portion and use only the audio portion to create your new wavve video. So for your final video, you can only use images and the wavve animations. Our goal is to keep it simple.

You can only use JPG or PNG images for your designs. You cannot use GIFs in your designs at this time.

Wavve operates out of the east coast of the United States of America. So, our support hours are based on Eastern Standard Time (EST) or UTC-5.

We are available between 9 AM to 5 PM, EST Monday through Friday for live support.

Wavve support is off for the following Holidays:

  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Christmas
  • New Years

If a holiday lands on a weekend day (E.g. Saturday or Sunday), support will be closed the previous Friday before that holiday instead.

If you need help after those hours, leave us a message using the chat bubble in the bottom right corner of the website. We will respond as soon as we can!

You may also be able to find answers to your questions in our FAQ or on our YouTube channel.

YouTube: https://www.youtube.com/c/Wavveco/videos

You can email support after support hours for assistance at support@wavve.co.

We do not. However, we have been known to delight customers by picking up the phone and calling them if they have provided their contact numbers in special circumstances.

You are able to edit videos for as long as you have an active account. You can also clone videos to re-edit.

Yes. There is no obligation with Wavve, so you can upgrade, downgrade, or cancel at anytime!

Subscriptions do not have a limit on the number of designs you can save.

You can edit or delete an existing design. Editing or deleting an existing design does not affect videos already generated.

There is no limit to the number of videos you can make!

Wavve offers creators a Free Trial to try it out fully.

The Free Trial allows for full unlimited content creation.

Why? Our hope is you can see the value and decide to support us in our mission to help you grow your influence by keeping it simple.

Likewise, if you hit a period where you don’t need to use Wavve, you can choose our Pause plan until you need it again.

No, it is on pause at the moment.

Yes. The only times you need to stay on a Wavve screen is briefly when instructed, such as during file upload from your device.

Exiting out of Wavve during the caption transcript generation process and while the video is being created won’t disrupt the process. You’ll get an email when your video is complete.

Yes, there are 3 default styles of captions which can be selected on the caption editing page. Caption style are also fully customizable. You can change the font, color, shading, and position of the captions.

Wavve offers creators a Free Trial to try it out fully.

The Free Trial allows for full unlimited content creation.

Why? Our hope is you can see the value and decide to support us in our mission to help you grow your influence by keeping it simple.

Likewise, if you hit a period where you don’t need to use Wavve, you can choose our Pause plan until you need it again.

If your audio is a podcast on Apple, you are able to simply search its title in the RSS tab to pull audio directly from your host.

You can also paste the RSS Feed URL directly into the RSS tab to grab your audio that way.

There is no current option to grab audio from a non-podcast RSS Feed link, so you will need to upload your audio files.

Most modern browsers work just fine.

Many times, a browser related limit can cause some strange behavior.

Google Chrome and Firefox browsers seem to have the best results with caching, security, and pop-up blockers.

So if you are experiencing issues, it’s best to logout, login again, refresh, or try another browser to ensure there is no problematic setting in your browser.

 

Yes. You can edit a video after that video has been created. To edit a video, press the ‘Edit’ button under the video on the My Videos page. 

Progress animation is a bar that shows how far through the video you are, similar to what you would see on Netflix or YouTube videos. It’s especially helpful when using Instagram since they don’t have any native way for viewers to see how far into the video they are.

Yes. You can add captions or subtitles to your videos made in Wavve.

To add captions to your Wavve videos, head to the My Videos page and click the Add Captions link under the video you want to add captions to.

Or select the More drop down to edit captions.

This will launch the transcription editor where you can:

  • Generate a new transcription
  • Edit the text of the captions in the transcription notepad
  • Change the timing of caption slides
  • Choose the design of the caption text

If you edit anything in your audio or design, you will lose your captions because a new video is being created with a potentially new audio track and timing.

Wavve does not have an app in any app store at this time. You can use it from the browser on your smartphone and on a computer, though. Our goal is to make mobile use of our webapp easier for mobile users.

Yes! All of your videos that you make through Wavve will be available on the Videos page in your account.

To download a video, click the More drop-down box under each video. Then click the Download button to download that video to your device.

If your video is playing in your browser instead of downloading, that could mean that your browser settings are set to play MP4 file types. If this happens, try right-clicking on the Download button and select ‘Save link as.’ You could also try using a different browser.

As of iOS update 13, you can download videos to your iOS device (iPhone / iPad) with the Safari browser. You cannot download your videos to your iOS device with other browsers, though. You must use Safari to download videos on iOS devices.

Unfortunately, the iPhone with iOS versions before iOS 13 won’t download media files. Mobile Safari wants to play those types of files instead of downloading them. You would need to download the video from a computer and transfer it to your iPhone. One way to do this is to use AirDrop.

Depending on how long the video is, you could also email it to yourself.

Some customers have told us that using Google Drive or Dropbox has worked for them.

For transcription, Wavve supports any modern audio or video format.

For video, Wavve supports mp3, mp4, wav, m4a, flac, and ogg files.

It is recommended that audio files are kept to under 50MB. We will warn you of longer processing times over 75MB, but you can import up to 150MB files if you are feeling lucky.

Some mobile browsers have upper limits on memory of 100MB, so your experience may vary. Also, keep in mind that the m4a format is a less reliable format and may not process properly.

You can also convert your files into a compatible mp3 format here:
https://cloudconvert.com/

Yes! Each subscription type includes 2 team members. You can additional users for $4/mo per user.

Billing

Unfortunately, Wavve cannot issue an invoice for payment or accept net30 payments. We only accept credit and debit cards at this time.

You can access all your receipts/invoices from within your account anytime.

If you believe you have a special case, please chat with us in live support.

When you upgrade or downgrade within a billing cycle, your next invoice will include a credit for the unused portion.

Once you have paid for Wavve’s services, there are no monetary refunds.

Due to the immediacy of using our service in full for the purchase period and our encouragement to try it out for free on our Free Trial before making a purchase decision, we believe there is ample time to trial our software to ensure a good fit making refunding unnecessary.

We also make it clear at purchase and in receipts that Wavve is a subscription monthly or annually. For annual plans, we notify you over email prior to your annual renewal so you have plenty of time to cancel if you do not want to continue your service.

No, not at this time. However, all major credit cards are supported in over 20+ currencies, along with bank accounts, Cash App, Apple Pay, Google Pay, and more.

You can cancel your paid plan any time. Free Trials just expire. Nothing to cancel.

For paid plans, locate and use the Cancel button on the Billing page to cancel your subscription.

If you are looking to unsubscribe from emails, go to the Settings page.

You can find all of your receipts and invoices under the Billing page in your account. Click the Manage Subscription button to see individual invoices/receipts.

Instead of cancelling, you are given the option to simply pause your account for as long as you need. This retains all your files and work in your account.

To Pause, click Cancel on the Billing page. Then choose the Pause option.

During that time period, your account will be paused and monthly charges will stop.

To resume, simply click the top banner to resume. Your subscription will automatically restart and bill again.

How do I ... ?

You first have to create a video. Then you can add captions to it.

Watch this overview video here.

On the Videos page, there is an option in the drop down More menu on each video to Delete it.

Watch this quick how to video.

Archiving a video allows you to separate it from the rest of your videos on the Videos page.

To do so, click the More button next to the video you’d like to remove and then select Archive.

To view your archived designs select the Archived filter at the top of the page.

To view only archived designs, you must also unselect Not Archived filter.

When you choose to add captions to your video, use the drop-down box to select the language that the audio is spoken with in your video.

Wavve does not support translations at this time.

Wavve currently supports the following languages for speech-to-text transcription:

Afrikaans
Amharic
Armenian
Azerbaijani
Basque
Bengali
Bulgarian
Catalan
Chinese (Cantonese)
Chinese (Mandarin)
Croatian
Czech
Danish
Dutch
Filipino
Finnish
French
Galician
Georgian
German
Greek
Gujarati
Hindi
Hungarian
Icelandic
Indonesian
Italian
Japanese
Javanese
Kannada
Khmer
Korean
Lao
Latvian
Lithuanian
Malay
Malayalam
Marathi
Nepali
Norwegian Bokmål
Polish
Portuguese
Romanian
Russian
Serbian
Sinhala
Slovak
Slovenian
Spanish
Sundanese
Swahili
Swedish
Tamil
Telugu
Thai
Turkish
Ukrainian
Vietnamese
Zulu

If you would like your account to be deleted, please go to the Setting page and scroll to the bottom. There you will see a Delete button.

The better option if you want to retain your content for the future is to Pause. Otherwise, all your content will be deleted.

To download videos to your phone, the easiest method is to wait for the email notification that your video is ready to download. Then click on the button in the email to view the video in a mobile native browser that will allow you the option to save to local device, Dropbox, Google Drive, etc.

Just remember where you saved it, so you can upload it to Instagram, or whatever social media platform you desire.

If you are a podcaster who has already hosted your podcast with a podcast host, and that host has syndicated it to Apple Podcasts, you can simple search for it by name.

If you know the actual RSS Feed link itself, you can paste that into Wavve.

Either way, it’s easier than ever to find and upload your audio to Wavve!

 

If you cannot login to your Wavve account and need to reset your password, use the Forgot Password link on the Sign In page.

Note: The Password Reset option works differently in Wavve than it does with other websites.

On the password reset form, add your new password and not what you think your old password was. That new password will be set as your password for your account after you receive the verification link for resetting your password in your email. You must click on that verification link that you receive in your email before that new password is set.

If you do not receive the password reset verification link in your email, please reach out to support for further assistance. We will need to verify account ownership with the last four digits of your payment method on file before we can manually reset your password.

The easiest way is to simply search for the name of the podcast in Wavve’s RSS tab. Then copy the link and start creating video clips. Done!

However, if the show is not on Apple Podcasts, then you will need to become a sleuth.

Ask the host of the show for the link if you can. If not …

Most podcast websites will have a section called ‘Subscribe’ or ‘Listen to our show.’ Look for this section. The links to the various podcast syndicate networks will most likely be on this page.

Ultimately, you are looking for a link that says RSS or has an orange icon with waves that look like a WiFi signal in it.

RSS logo

You can typically find the website for a podcast simply by Googling it.

Try using this website: https://getrssfeed.com/

All podcast hosts provide the RSS feed for your podcast, though that RSS feed might be hidden a bit. Below are links to support articles to the more popular podcast hosts for finding your RSS feed. If you do not see your podcast host listed below, you may need to contact your podcast host for information on where to find your RSS feed link.

Voxnest

Captivate.fm

Riverside.fm

BuzzSprout

Castos

Transistor

Anchor

Podbean

Simplecast

Spreaker

Blubrry

Megaphone

SoundCloud can be used to upload files to Wavve. In order to do this, you will need to find the RSS feed for your SoundCloud account.

The following two links from SoundCloud will help you find your RSS feed in SoundCloud as well as how to add audio files to your RSS feed in SoundCloud.:

https://help.soundcloud.com/hc/en-us/articles/115003570048-Setting-up-your-podcast-s-RSS-feed

https://help.soundcloud.com/hc/en-us/articles/115003451347

To set up your new personalized Wavve Link, simply add your Podcast RSS feed URL, which you must have set up, and your podcast website is done.

From there add links to your social media sites and to your Podcast on all applicable Podcast listening apps. The logos will then show up on your Wavve Link page.

Once you’re finished, you’ll have a personalized link which you can share to your followers and use to help promote your podcast. All links in one place with an easier podcast player.

You can even collect emails, use a custom domain, and track traffic.

Wavve Link offers extra features such as being able to use a custom domain, adding newsletter options, and providing analytics for your Wavve Link page.  This article explains what analytics are possible and how they would appear in your Wavve Link settings.

Note: Analytics will not appear immediately.  As your audience visits your Wavve Link page, the analytics data will start to populate.

What analytics are provided?

The Wavve Link page analytics will provide data for how many people visit your page, how many times they visit your Wavve Link page, and the amount of hits to that page. It will also display referrals from social media sites, which buttons are used to subscribe to your podcast and on which platforms, and how many times your episodes have been played.  Data is also provided for which social media accounts your audience click through on that is linked to your Wavve Link page. See below for more information.

General Analytics Dashboard

The general overview shows the number of unique users, page views, sessions, and hits for the past two weeks.

Wavve Link analytics

You can download the data by clicking “download CSV” in the top right menu.

Wavve Link analytics

Wavve Link analytics

Traffic Driven from Social Media Sources

This graph shows referral analytics from various social media platforms.

Wavve Link analytics

Non Social Referral Data

You may have referrals from non-social media platforms as well.  This chart provides information for those sources.

Wavve Link analytics

This shows where your clicks are coming from. Note that (direct) will include social media clicks.

Podcast Player Clicks

This graph will show which platforms your audience is clicking through to listen to or subscribe to your show based on platform.

Wavve Link analytics

Wavve Link analytics

Social Platform Clicks

This chart extends social media data and catalogs when users would click on or follow through to your social media accounts linked to your Wavve Link page.

Wavve Link analytics

Wavve Link analytics